Refund Policy

1. Introduction

Welcome to our refund policy! Since 2014 we’ve been providing our users with a place to sell and buy products, do and post jobs and meet other members of the Garry’s Mod community. Since 2024 we have expanded to the video game, Rust.

We’re the people behind the marketplace, Everyday. You can find us at Everyday AS (914840368), Bragernes Torg 8, 3017 Drammen, Norway. By using pronouns like ‘we’, ‘us’, ‘our’ or directly using ‘Everyday’ in these terms we refer to Everyday AS. When we say ‘Pivity’ we refer to our marketplace and the marketplace application. This includes all of our marketplace sub-brands, including, but not limited to: GmodStore and RustStore.

2. How refunds are processed

You can request a refund for a specific one-time purchase, subscription payment, or support extension payment. Each subscription renewal is a separate payment, so your request must identify the payment concerned. Cancelling a subscription and requesting a refund are separate actions.

Refunds are processed at the discretion of each creator and in accordance with the applicable product usage licence or other binding contract you have entered into with the creator, except where the law requires a refund. We will assess refund requests on their merits, considering the digital nature of Pivity products and the type of product preview that was available before purchase. We have no obligation to provide a discretionary refund after you have already downloaded a product. There is generally no obligation to provide a discretionary refund in situations such as the following:

  1. You have changed your mind about a product.
  2. You bought a product by mistake.
  3. You do not have sufficient expertise to use the product.
  4. You ask for goodwill.
  5. You can no longer access the product because it has been removed (we advise you to download products as soon as you buy them to avoid this situation).

A refund of a subscription payment does not by itself cancel future renewals. You must cancel the subscription separately if you do not want it to renew. If a support extension payment is reversed, the support coverage supplied by that extension ends. If a one-time product payment is refunded, access to that product can be revoked under the usage licence and the Marketplace Terms. We show any additional effect before a creator or administrator confirms the refund.

If we or the creator decide to issue a refund, this will be done using the same manner used to make the purchase. This means if the product was purchased using a particular payment method you will be refunded using the same payment method and purchase currency where the payment provider supports this. The payment provider's rules and processing times apply. A converted amount can differ because of exchange rates or external fees.

3. For European Union consumers

European law principally provides a right of withdrawal on software sales. However, it can be and typically is excluded for boxed software that has been opened, and for digitally provided content once it is provided to the end user. When the legal conditions described below are met, the EU statutory right of withdrawal ends 14 days after your purchase or when you start downloading the content for the first time, whichever is sooner.

3.1. Legal text

We are obligated as merchants to inform you of the EU right of withdrawal in very specific legal terms, which you can find below. If these should in any way differ from our more informal wording, the below terms shall prevail towards any EU consumer. Nothing in this policy limits a mandatory right that applies to you.

3.2. Right of withdrawal

As a Pivity member domiciled in a European Union member country, you have the right to withdraw from an eligible purchase on Pivity without giving any reason.

For any digital content purchased online, you agree at checkout that we can provide the content immediately and acknowledge that your right of withdrawal ends when you start downloading the content for the first time. If you do not start the download, the withdrawal period ends 14 days after your purchase. This applies only where you gave the express consent and acknowledgement, and received the confirmation, required by law.

A subscription can also include an ongoing digital service. Where a right of withdrawal applies to that service, the withdrawal period normally ends 14 days after the contract is made. If you expressly ask us to start the service during that period and then withdraw, you can be required to pay a proportionate amount for the service supplied before you withdrew. The right for a service can end after it has been fully performed where the consent and acknowledgement required by law were given.

To exercise the right of withdrawal, you must inform Everyday of your decision to withdraw from the purchase by an unequivocal statement (e.g. by an email to [email protected] or a site ticket through any of our sub-branded marketplaces).

3.3. Effects of withdrawal

If you exercise your right of withdrawal, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

3.4. Exceptions from the right of withdrawal

Pursuant to European Law, the statutory right of withdrawal is not applicable as regards the following:

  1. Paid service contracts after the service has been fully performed if performance began with the consumer's prior express consent and acknowledgement that the right of withdrawal would be lost once the trader had fully performed the contract.
  2. The supply of goods made to the consumer’s specifications or clearly personalized.
  3. The supply of goods which are, after delivery, according to their nature, inseparably mixed with other products.
  4. The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
  5. The supply of digital content which is not supplied on a tangible medium if performance has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal is thereby lost, and the trader has provided the confirmation required by law.

Version 1.3 - Effective date: September 18, 2026.